Privacy Policy
Who We Are
VIL Landscaping operates the website https://villandscaping.ca. We are committed to protecting your privacy and being transparent about how we collect, use, and safeguard your personal information.
Information We Collect
Website Comments
When you leave a comment on our website, we collect the information you provide in the comment form, including your name, email address, and website (if provided). We also collect your IP address and browser information to help us detect and prevent spam.
If you have a Gravatar account associated with your email address, your profile picture will be displayed publicly alongside your comment. You can learn more about Gravatar's privacy practices at https://automattic.com/privacy/.
Images and Media
If you upload images to our website, please be aware that you should avoid including embedded location data (EXIF GPS information) in your images. Other visitors to our website may be able to download and extract this location data from any images you upload.
Cookies
We use cookies to enhance your experience on our website. Cookies are small text files stored on your device that help us remember your preferences and improve site functionality.
Comment Cookies: If you leave a comment on our site, you may choose to save your name, email address, and website in cookies so you don't need to re-enter this information when leaving future comments. These cookies last for one year.
Login Cookies: When you log into our site, we set temporary cookies to verify that your browser accepts cookies. We also set cookies to save your login information and display preferences. Login cookies expire after two days, while screen preference cookies last for one year. If you select "Remember Me" when logging in, your session will remain active for two weeks. All login cookies are removed when you log out.
Editing Cookies: If you edit or publish content on our site, a temporary cookie is saved in your browser. This cookie contains no personal data and simply tracks the post ID of the content you edited. It expires after one day.
Embedded Content from Other Websites
Some pages on our website may include embedded content from third-party websites, such as videos, images, or articles. When you interact with embedded content, it behaves as if you visited that third-party website directly. These external websites may collect data about you, use their own cookies, implement additional tracking, and monitor your interaction with their embedded content, especially if you have an account with them and are logged in.
SMS Text Messaging
VIL Landscaping offers an optional SMS text messaging service to help us stay connected with you regarding your landscaping needs. By providing your mobile phone number and opting in to our text messaging service, you agree to receive automated text messages from us, which may include appointment reminders, service updates, quote confirmations, and helpful seasonal landscape maintenance tips.
Your Privacy is Protected: We take your privacy seriously. Your mobile phone number and SMS opt-in information will never be shared with third parties or affiliates for marketing or promotional purposes. All text messaging opt-in data and consent information is kept strictly confidential and will not be shared with any third parties.
Limited Sharing for Service Delivery: We may share your mobile number with our SMS platform service provider solely for the purpose of delivering text messages to you. These service providers are contractually required to protect your information and are prohibited from using it for any other purpose.
How We Share Your Information
VIL Landscaping does not sell, rent, or share your personal information with third parties for their marketing purposes.
If you request a password reset for your account, your IP address will be included in the reset email for security purposes.
How Long We Retain Your Information
Comments: If you leave a comment on our website, the comment and associated information are retained indefinitely. This allows us to automatically recognize and approve follow-up comments from the same user instead of holding them in a moderation queue.
User Accounts: For users who register on our website, we store the personal information you provide in your user profile. You can view, edit, or delete your personal information at any time through your account settings (except your username, which cannot be changed). Website administrators also have access to view and edit this information for support purposes.
Your Rights and Choices
You have the following rights regarding your personal data:
Access and Export: If you have an account on our site or have left comments, you can request to receive an exported file containing all the personal data we hold about you.
Erasure: You can request that we delete any personal data we hold about you. Please note that we may need to retain certain information for administrative, legal, or security purposes.
Opt-Out: You can opt out of our SMS messaging service at any time by following the instructions in the SMS Terms and Conditions below.
Where Your Data May Be Sent
Visitor comments may be automatically checked through a spam detection service to protect the quality and security of our website.
SMS Text Messaging Terms and Conditions
Program Overview
VIL Landscaping offers an SMS text messaging program designed to keep you informed and connected with our services. By subscribing, you'll receive valuable communications including:
- Appointment reminders and confirmations
- Service updates and scheduling notifications
- Quote confirmations and pricing information
- Seasonal landscape maintenance tips and advice
Your Consent
By providing your mobile phone number to VIL Landscaping and opting in to receive text messages, you are giving us permission to send you SMS communications related to our landscaping services. Your consent to receive text messages is completely voluntary and is not required to purchase or use our services.
Message Frequency
The number of messages you receive will vary depending on your service needs and time of year. During peak landscaping season, you may receive more frequent updates about your scheduled services.
Standard Messaging Rates
Message and data rates may apply based on your mobile carrier's plan. Please check with your wireless provider for details about your specific plan and any applicable charges.
How to Opt Out
You can unsubscribe from our text messaging service at any time at no cost. Simply reply STOP to any text message you receive from VIL Landscaping. After you send STOP, you will receive one final confirmation message letting you know you've been unsubscribed. You will not receive any further messages from us unless you choose to re-enroll in the program.
Getting Help
If you need assistance or have questions about our text messaging program, you can:
- Reply HELP to any message for quick assistance
- Email our customer support team at info@villandscaping.ca
- Call us during business hours
Important Information About Message Delivery
While we strive to deliver all messages promptly, VIL Landscaping and mobile carriers are not liable for delayed or undelivered messages. Message delivery depends on effective transmission by your mobile carrier and cannot be guaranteed. Factors such as network coverage, device settings, and carrier issues may affect message delivery.
Privacy and Data Protection
Your privacy is important to us. Please review our complete Privacy Policy at https://villandscaping.ca/privacy-policy/ to understand how we collect, use, and protect your personal information, including your mobile phone number.
Questions or Concerns?
If you have any questions about this Privacy Policy, our SMS messaging program, or how we handle your personal information, please don't hesitate to contact us at info@villandscaping.ca. We're here to help and committed to protecting your privacy.